How can we help?

FAQ

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! We can cancel the order for you within 30 min of placing the order.

Please bear in mind, that order placed on friday and during weekend cannot be cancelled.

What payment method do you accept?

We accept the following payment methods: Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.

We also provide a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

PayPal: Shop easily online without having to enter your credit card details on the website.

Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Do you offer instalments?

Yes, we do offer Klarna, ClearPay and Paypal payment option where you can select the most convenient option for you.

Do you have a local store?

Yes, we do and you are welcome to visit us. Our shop address is 102 High Rd, Wood Green, N22 6HE, London

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship to almost all countries across the world. Shipping costs will apply, and will be added at checkout.

What is the shipping time?

Standard shipping within the UK takes roughly 2 working days. You can also select next day service provided by Royal Mail or DPD. 

The European orders are sent by DHL or DPD based on the designation country. Transit time is vary and takes approximately 5-7 working days. 

If you live local, in-store collection available within 1 to 2 business days 

Purchases are delivered in a black plastic bag See the delivery FAQs for details on shipping methods, costs and delivery times

What is your return/exchange policy?

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or an exchange. Refunds will be charged back to the original form of payment used for purchase.

Customer is responsible for shipping charges when making returns. Duties and taxes and original shipping cost is non-refundable. Within the UK orders over £100 are eligible for a free return. Please visit our return portal on here

Do I need to pay duties and taxes?

For all European orders import duties and taxes are prepaid, so you don't need to worry about this.

When my order will be shipped?

Orders placed before 2 PM are sent on the same day. Orders placed over the weekend are processed on the next Monday.

Do you do the next day shipping?

Yes, of course we do! If you wish your item to be sent by Royal Mail, the order needs to be placed before 2PM, if you want it to be sent by DPD, then the cut off time is 4PM.

Get in touch

Have questions about your order, or a general enquiry?