Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated December 18, 2023



This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://truclothing.com/pages/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for All purchases excluding Infinity Leather clothing, New Rock boots and Blundstone shoes/boots.Pickups are available Monday-Sunday. An email confirmation will be sent to the customers ones the order is ready for collection.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard - Royal Mail Tracked48 shipping on orders over £50.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:


Royal Mail Tracked48
2-3 Business Days
Royal Mail Tracked24
1-2 Business Days
DPD Next Day
1 Business Day
DPD Saturday
Saturday Delivery
DPD Sunday
Sunday Delivery
0-49.99
3.99 4.99 6.99
9.99
9.99
50+
0 3.99 6.99
9.99
9.99

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

The order has to be placed before 4 PM to be shipped the same day. Orders placed after 4 PM on Friday will be processed the next working day, which would be the following Monday. *Excluding bank holidays DPD Saturday can be selected on Friday before 4PM DPD Sunday can be selected on Saturday before 12PM

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard - Royal Mail Tracked48 shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://truclothing.com/pages/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Phone (Toll free): +44 020 8881 6812
  • Email: support@truclothing.com