Return Policy

RETURN POLICY

Last updated February 05, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

TruClothing.com
Attn: Returns
1-3 High Street
London, England E13 0AD
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     We do not accept returns on worn items or any products that have a sign of wear. We do not also accept returns on the items where the security seal and/or tags have been broken.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Please include a handwritten note stating what would you like to be done with the return.
     ●     You can also visit our external return portal where the return label can be generated. Please click here or visit the link truclothing.com/returns
     ●     if your item arrived damaged, please let us know immediately. Please send us a pictures via email and we will provide with you further instructions

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44 020 88816812
support@truclothing.com